Why Us

Owners Voice Guarantee

At 1st Class Plumbing we pride ourselves on being a family owned and family run Plano plumbers. We strive on every call to deliver exceptional service, but we are human. If you are not completely satisfied with how we handled your plumbing issues our promise to you is that you will hear from the owner himself. Not an office manager, or lead technician but the owner will reach out to you and make things right. Just another one of many reasons to give 1st Class Plumbing a call.

Fully Licensed and Insured: Did you know that the state of Texas requires that your plumbing only be worked on by a professional plumber licensed by the state. The plumbing in your home consists of water, sewage, and gas. There is always a time to clip coupons and look for the cheapest route, but would you want your neighbor or some handyman to repair a gas leak in your home? The outcome can and has been deadly. One small mistake and things can turn bad in a hurry. Make sure that the person working on your plumbing system is licensed and insured. It could save your life.

Our Mission: 1st Class Plumbing exists today in order to deliver the very best customer service to homeowners by always giving high quality service using high quality materials and serving everyone with honesty, integrity and respect.

 

Our Mission to our community

Our Mission to our employees: Our mission is to build strong long lasting relationships with our employees and equipping them with leadership skills as we work as a team to best serve our customers. Our mission is to give back to the community as a thankyou for our community’s support.At 1st Class Plumbing our vision is to be the most trusted and sought after Plano plumbers in our area. We strive to meet this vision everyday.

Here are some of our core values we believe in as yourPlano plumbers. We understand that nobody wants to wake up and call Plano plumbers. We really do care about what you are going through and the stress that it causes. We are here to helpI know I wouldn’t want anyone coming into my home and try to sell me a bunch of stuff that I don’t need. We pride ourselves on honesty and treat you as we would want to be treated.We will always respect the situation you are in and treat you and your home with respect.As your Plano plumbers, 1st Class Plumbing we believe that we should always do what we say we are going to do, show up when we say we will and keep the lines of communication open through the entire project.

We offer unbeatable warranties for all of our customers. At 1st Class Plumbing we believe that if you use quality products and have quality workmanship then you should have quality guarantees. Around here we dont do the typical 30 or 90 day warranties. We offer a one year parts and labor warranty on everything we do and up to a 5 year parts and labor warranty on recommended repairs. Another unbeatable guarantee is that if you are part of our 1st Class Protection Plan you may never have to spend another dime on our certified repairs.

We also guarantee not to cut corners and always get to the real source of the problem all while educating the customer about what is really going on. Too many plumbing company’s want to just go in and put a bandaid on the problem which will keep you frustrated in the long run. Our Unbeatable Guarantee to you as the homeowner is to always explain to you what’s going on with your plumbing system. After all, it’s your plumbing.

You’ll have peace of mind knowing that we comply with all codes, licenses and laws. Don’t fall into the trap of hiring a company that is able to offer a cheaper price because they operate without a license, don’t ‘pull’ required permits, or don’t carry adequate insurance. 1st Class Plumbing is a licensed contractor and obtains all municipal and state permits as required for Plano plumbers. 1st Class Plumbing is insured for Workers Compensation and for liability insurance.
Compliance with codes and adequate insurance is important to you for liability reasons. If a worker is injured and the contractor is not insured, you can be held liable. Or, if there is an insurance claim due to a fire or an accident that is related to unlicensed work or work for which no permit was obtained, your insurance company may dispute the claim. You also want to avoid questions related to workmanship when you sell the house, which may end up costing you more than the original repair to correct.

With 1st Class Plumbing, you have peace of mind knowing that you are not dealing with some ‘fly-by-night’ Plano plumbers that can leave you ‘hung out to dry’.

Ongoing safety training, drug testing and rigorous employment screening help ensure your family’s safety. When you invite a company to come into your home, you make yourself, your family, and your belongings vulnerable. 1st Class Plumbing takes this responsibility very seriously, which is why the technicians we hire are subjected to rigorous screening. The bottom line is that the only people who are hired are people that the owners and managers would feel comfortable having in their own homes with their wives and children present.

Ongoing technical training

.We offer nothing but the best training for all of our staff and techs. This is to ensure that each and every customer is getting the best quality service every time. Part of our process is to hold each member accountable to a specific performance standard and then reviewing best practices to ensure continuous improvement and quality.

Our company is committed to the technical excellence of the service we provide you and, therefore, require our ‘champion’ technicians to attend regular training sessions. Besides the technician who actually does the repair, 1st Class Plumbing has highly competent and experienced field supervisors who, although you may never see, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don’t have to worry because the technician has highly qualified expertise to bring to each call.

Also, additional backup is available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help.When you combine all of this with the thoroughly stocked service vehicles, the cutting edge communication technology, the ‘family friendly’ service people and the rigorous employment screening, you can understand why we call the person who we deliver to your door a ‘champion’ technician.